Refund Policy

Last updated: October 15, 2026

We sell digital items that are delivered instantly, so as a rule a delivered purchase isn’t refundable. There are still cases where we do give your money back. Here’s which ones, and how to ask.

The general rule

Store products are digital goods applied automatically to your Minecraft account. For that reason, once delivered, they are generally non-refundable.

Before you pay, check your cart, your username and your platform (Java or Bedrock).

Instant delivery and right of withdrawal

By ticking the acceptance box and paying, you ask for delivery to start immediately and acknowledge that, once the content is delivered, you lose the right of withdrawal that some consumer laws grant for distance purchases (for example, Article 16(m) of Directive 2011/83/EU for buyers in the European Union).

When you can get a refund

We review every case, and we refund when:

You didn’t receive your item because of a store or server error, you gave a correct username and platform, and we couldn’t fix it.
You were charged twice for the same order.
You didn’t authorize the charge because someone used your payment method without permission. Tell us first; we may ask for information to verify it.

When refunds don’t apply

Your items were delivered correctly.
You changed your mind after buying.
You entered the wrong username or platform. If the purchase hasn’t been delivered yet, email us and we’ll correct the name so it reaches you.
Your account was sanctioned on the server, for example banned for cheating.
You paid with a gift card: gift cards are non-refundable.
In a purchase for another player, the recipient has already received the items.

Purchases for another player

For a purchase made for another player, only the person who paid can request a refund, not the recipient. If we approve a refund, we may remove the items the recipient received.

How to request a refund

Email us at [email protected], ideally within 14 days of your purchase, with:

Your order number.
The Minecraft username used for the purchase.
A description of what happened.

If you have questions before writing in, you can also ask on our official Discord.

How and when you get your money

If we approve your refund, we send it back to your original payment method through Stripe. It usually takes 5–10 business days to show up, depending on your bank.

When we refund a purchase, we may remove the items that were delivered with it from the game.

Currency and amounts

Refunds are issued in US dollars (USD), the currency you were charged in. If your bank converted the currency when you paid, the amount you see may differ slightly because of exchange-rate changes between the charge and the refund.

Disputes and chargebacks

Please contact us before opening a dispute with your bank. Most problems are solved faster that way, with no consequences for your account.

Opening a dispute or chargeback on a legitimate purchase leads to:

Removal of the purchased items.
A permanent suspension from the store and the server.
Being blocked from buying again: we may block the email, username and payment method linked to the dispute.

We keep evidence of every purchase, such as the in-game delivery log and your acceptance of the terms with its date, version and IP, and we may submit it to your bank.

Contact

Email: [email protected]. Discord: MythoCraft’s official server.